About DebtIQ
Debt recovery built on a decade of payment expertise
DebtIQ is the intelligent collections platform from Key IVR — combining proven secure payment infrastructure with AI-driven campaign automation, purpose-built for the UK's regulated debt recovery market.
Our story
Key IVR was founded in Doncaster in 2012 with a single focus: making secure telephone payment technology accessible to organisations that handle sensitive financial transactions at scale.
Over the following decade, Key IVR became a trusted partner to some of the UK's most demanding payment operations — processing billions of pounds annually across financial services, utilities, and local government.
As our clients increasingly asked for help automating debt recovery workflows, we recognised that the market lacked a platform that combined genuine payment expertise with intelligent, compliant outreach automation. DebtIQ was our answer.
Launched in 2024, DebtIQ brings together everything Key IVR has learned about secure payment processing, debtor communication, and regulatory compliance — packaged into a single, easy-to-deploy platform for insolvency practitioners and debt collection agencies.
Key IVR Founded
Key IVR is established in Doncaster, UK, building secure IVR payment technology for enterprise clients across financial services and utilities.
Debt Recovery Focus
Recognising a gap in the market, Key IVR begins developing specialist debt recovery automation for insolvency practitioners and DCAs.
AI Integration
Machine learning models are introduced to optimise outreach timing, channel selection, and recovery strategy based on debtor behaviour patterns.
DebtIQ Launched
DebtIQ is launched as a dedicated product — combining Key IVR's proven payment infrastructure with intelligent campaign automation and real-time reporting.
Powered by
Key IVR£2bn+
Processed annually
10+
Years in operation
PCI DSS
Level 1 compliant
FCA
Aligned processes
Built on Key IVR's infrastructure
DebtIQ is not a standalone startup — it is a product of Key IVR Ltd, a company with over a decade of experience processing secure payments for some of the UK's most demanding organisations.
That heritage matters. When you deploy DebtIQ, you are deploying on the same PCI DSS Level 1 compliant infrastructure that handles billions of pounds in payments every year. The security, reliability, and regulatory rigour are already built in.
Our partnership with Key IVR also means DebtIQ benefits from continuous investment in payment technology, IVR capability, and compliance expertise — giving you a platform that evolves alongside the regulatory landscape.
What we stand for
The principles that shape every product decision we make.
Compliance First
Every workflow is designed around FCA guidelines and PCI DSS standards. Compliance is not an afterthought — it is the foundation.
Transparency
Full audit trails, real-time dashboards, and clear reporting give you complete visibility over every debtor interaction.
Continuous Improvement
Our AI models learn from every campaign, surfacing insights that make each subsequent recovery cycle more effective.
Ready to see DebtIQ in action?
Talk to our team about your collections volume and we'll show you exactly what DebtIQ can do for your business.
Request a Demo